365 Cycles puts the customer above everything. Our number one goal is your satisfaction. When you press the shift lever you want the gears to shift, and when you buy bicycle parts, you want the bicycle parts to arrive on time in new condition. With over 60,000 products and 22 warehouse locations throughout the country, we have the parts you need and they are coming in hot!
Living an active lifestyle is just that, a lifestyle that never goes away and our goal is to always exceed your expectations so we can take this lifelong journey together. We strive to have the parts you need, at competitive prices with unmatched shipping speeds!
If there is ever an issue with an order we will work at warp speed to fix our mistake and make sure you never go a day without a bicycle! If you are not receiving the quality of service you need from one of our exceptionally qualified bicycle experts, tell them Ben Berman told you to tell them "Customer Loyalty" and then name your terms.
Our team is waiting to help you 7 days a week and they are more qualified to help than I am but if you ever feel like you're not getting the service you need I’m personally asking you to email me at ben@365cycles.com with "CUSTOMER LOYALTY" in the title and I will personally handle your order.
Over the years we have served millions of satisfied customers and continue to serve many of them today. With your feedback, we are confident we can take this lifelong journey together and build a friendship that goes beyond parts and accessories.
“If you want to go fast, go alone, if you want to go far, go together.” -Someone Smart
Ben Berman Founder & CEO of 365 Cycles
Company Core Values:
These were established by the members of our team and we use them every week to call out team members who have shined in one of these areas. Feel free to let us know at info@365cycles.com if someone you worked with has gone above and beyond in one of these areas.
Customer Dedication: Put yourself in their shoes and support those who support us.
You Control the Outcome: "If it is to be, it’s up to me" You are personally responsible for controlling the outcome.
Seek Understanding: It's easier to complain than it is to understand, avoid the easy route.
Progress Not Perfection: Pick a direction, analyze the results, and be willing to change course.
Will to Win: Customers, 365 Team, and Partners, all need the will to win. If they don't have that will, it's our job to give it to them.
Keep Moving: Move the body, move the mind, and remove any hurdles to achieving an active lifestyle.
Do the Right Thing: Doing the right thing is more important than doing the thing right.
Stronger together: If you want to go fast, go alone, if you want to go far, go together. Get your team involved and become stronger together.
