We pride ourselves on our ability to ship and deliver your gear with excessive speed! We ship from 22 locations throughout the United States and most orders will arrive in 3 days or less with Free Shipping on orders over $75!
The nitty gritty, for specific delivery timelines please pay attention to the delivery timelines on the product pages and the time frame estimated in the carts. If you need a part by a specific day, please contact us by chat, phone, or
Most orders placed during the workweek before 1:00 PM Eastern time ship the same day, but during peak/holiday season or depending on inventory location handling time can take up to 48 hours. If you have questions regarding shipping estimates, don't hesitate to get in touch with us before placing the order. There is a direct signature requirement for all orders over $500.
We provide the you the ability to utilize multiple shipping & billing addresses, based upon what fits your current needs. However you are responsible to maintain and update any new address changes, as 365 Cycles will not be held liable for orders being shipped to an incorrect address.
- Our Mistake: If we messed it up you can rest assured we are going to make it right. Contact us by email, phone, or chat and we will make your head spin with how quick we fix it
- Warranty: We are an authorized retailer for everything we sell, so rest assured your product is covered under the manufacturer's warranty. Contact Us if you are having an issue and we will make sure you are taken care of
- Just don't want it anymore: We have a 30-day return policy for orders within the US. We offer refunds on returned items that are brand new and in their undamaged, original packaging. Customers are responsible for the cost of return shipping. Damaged, installed, and used items as well as those without original packaging are not eligible for returns. If it's returned in this condition it may be denied and sent back to you
If you need to return your order please email us at info@365cycles.com, call us at 603-968-5797, or use the live chat on our site.
*Please allow up to 3 business days for us to process your return*
365 Cycles puts the customer above everything. Our number one goal is your satisfaction. When you press the shift lever you want the gears to shift, and when you buy bicycle parts, you want the bicycle parts to arrive on time in new condition. With over 60,000 products and 22 warehouse locations throughout the country, we have the parts you need and they are coming in hot!
Living an active lifestyle is just that, a lifestyle that never goes away and our goal is to always exceed your expectations so we can take this lifelong journey together. We strive to have the parts you need, at competitive prices with unmatched shipping speeds!
If there is ever an issue with an order we will work at warp speed to fix our mistake and make sure you never go a day without a bicycle! If you are not receiving the quality of service you need from one of our exceptionally qualified bicycle experts, tell them Ben Berman told you to tell them "Customer Loyalty" and then name your terms.
Our team is waiting to help you 7 days a week and they are more qualified to help than I am but if you ever feel like you're not getting the service you need I’m personally asking you to email me at ben@365cycles.com with "CUSTOMER LOYALTY" in the title and I will personally handle your order.
Over the years we have served millions of satisfied customers and continue to serve many of them today. With your feedback, we are confident we can take this lifelong journey together and build a friendship that goes beyond parts and accessories.
“If you want to go fast, go alone, if you want to go far, go together.” -Someone Smart
Ben Berman Founder & CEO of 365 Cycles
Company Core Values:
These were established by the members of our team and we use them every week to call out team members who have shined in one of these areas. Feel free to let us know at info@365cycles.com if someone you worked with has gone above and beyond in one of these areas.
Customer Loyalty
Put yourself in their shoes and support those who support us.
You Control the Outcome
If it is to be, it’s up to me" You are personally responsible for controlling the outcome.
Seek Understanding
Understanding the answer is more important than the answer.
Progress Not Perfection
Pick a direction, analyze the results, and be willing to change course.
Will to Win
Customers, 365 Team, Partners, all need the will to win. Bring the Will to Win to every conversion.
Keep Moving
Move the body, move the mind, and remove any hurdles to achieving an active lifestyle.
Do the Right Thing:
Doing the right thing is more important than doing the thing right.
Stronger together:
If you want to go fast, go alone, if you want to go far, go together. Get your team involved and become stronger together.
Customer Reviews
The quality of this rack is top notch. The install was easy with the easy to follow instructions. Looking forward to years of use bike packing.
OMM is a fantastic company. This was my first purchase from them. I had to contact them because the thru axel mount didn't fit properly so they sent one out the following day with a prepaid return envelope. Fit and finish were top quality. As well as the welds. I will be ordering an Elkhorn with an axel for the front.
Arrived in perfect condition, an easy install.
Bought this for my Lona Sutra LTD 29” and it fits amazingly! Super easy to install and is very stable when load with gear. Highly recommend this for anyone needing a rack.
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